FAQ

ARE MIAMO PRODUCTS TESTED ON ANIMALS?

Miamo does not conduct animal testing to evaluate its products.

WHAT ARE THE INGREDIENTS IN MIAMO PRODUCTS?

The complete list of ingredients (INCI) is provided on each package and online on the product's dedicated page.

WHERE CAN I FIND ALL THE INFORMATION ABOUT MIAMO PRODUCTS?

You can download technical data sheets from the product detail pages on the website.

WHAT IS THE SHELF LIFE OF A PRODUCT ONCE OPENED?

The period during which a product, once opened, can be used safely is indicated by the PAO (Period After Opening), usually expressed in months (xM).

HOW CAN I CHOOSE MIAMO PRODUCTS THAT ARE SUITABLE FOR MY SKIN?

You can book a free online call with our SKIN EXPERTS directly on the website, through our online chat available every day from 9 am to 11 pm, via email at customerservice@medspa.it. Or you can book a free live consultation directly at the nearest Miamo partner pharmacy.

WHAT IS A PERSONALIZED COSMECEUTICAL PROTOCOL?

It is a multi-step treatment that involves the sequential application of Miamo products that are most suitable for your skin condition (physiological or pathological). The goal is to maintain or achieve a state of skin well-being.

IS IT POSSIBLE TO RECEIVE FREE SAMPLES?

For every online purchase, you will receive free single-dose samples. In our stores, you can request single-dose samples or try testers directly.

HOW CAN I STAY UPDATED ON MIAMO NEWS?

By subscribing to the Newsletter, you will receive all the latest news about our products via email and take advantage of special offers.

WHERE CAN I BUY MIAMO PRODUCTS?

Directly online on our website or at the nearest pharmacy to you.

DO I NEED TO REGISTER TO PLACE AN ORDER?

No, you can check out as a guest.

HOW CAN I CREATE A MIAMO ACCOUNT?

Access the dedicated section and register by filling in all the required fields.

WHAT ARE THE ADVANTAGES OF A MIAMO ACCOUNT?

By registering, you will have the opportunity to stay updated on the world of Miamo, receive product previews, create your wishlist, take advantage of special promotions, and monitor your orders.

CAN THE DELIVERY ADDRESS BE DIFFERENT FROM THE BILLING ADDRESS?

Yes, during the order it is important to specify the correct addresses for billing and delivery.

WHAT ARE THE ACCEPTED PAYMENT METHODS?

Transactions with Visa, Visa Electron, MasterCard, and American Express are accepted. Cash on delivery, PayPal, bank transfer, and Scalapay payments are also accepted.

ARE ONLINE PAYMENTS SECURE?

Payments onwww.miamo.com are completely secure. Our e-commerce technology guarantees all security standards required by law.

WHEN WILL I RECEIVE MY ORDER?

Within 3-5 working days (Monday-Friday) from the receipt of the order. For payments made by bank transfer, to speed up the procedure, it is recommended to send the payment receipt together with the order reference ID to customerservice@medspa.it.

HOW CAN I FIND MY ORDER NUMBER?

The order number is sent via email at the time of purchase. Additionally, you can always find your order number by accessing your account.

HOW CAN I CHECK THE STATUS OF MY ORDER?

By accessing your account and clicking on "Order Status".

I HAVEN'T RECEIVED MY ORDER YET, WHAT CAN I DO?

Check the status of your order by accessing your account.

WHAT CAN I DO IN CASE OF PROBLEMS WITH THE ORDER?

For information on the status of your shipment, contact us via WhatsApp at +39 342 00 37 870 from Monday to Friday from 9.00 to 13.30 and from 14.30 to 18.00 or via email at customerservice@medspa.it.

CAN I RETURN A PRODUCT PURCHASED ONLINE?

Consult the dedicated page.