Returns and Refunds

In accordance with Legislative Decree no. 206/2005, known as the Consumer Code, if the customer is a consumer (i.e., a natural person who purchases goods for purposes not related to their own professional activity, or makes a purchase without indicating a VAT reference in the form), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, subject to what is indicated in the following points.

To exercise this right, the customer must send a communication of withdrawal to Medspa S.r.l. within 10 working days from the date of receipt of the goods. This communication must be sent by fax, email (provided it is confirmed within 48 hours by registered letter with return receipt) or registered letter with return receipt addressed to:

MEDSPA S.R.L. - Corso Sempione, 17 - 20145 Milan (MI)

AMMINISTRAZIONE@MEDSPA.IT

Fax: 08119569078

 

THE FOLLOWING INFORMATION MUST BE TRACEABLE IN THE TEXT OF THIS COMMUNICATION:

› Name and surname of the Customer;

› Customer's address;

› Reference to the transport document number;

› The intention to withdraw from the purchase;

› Description of the returned goods and the corresponding amount paid.

Upon receipt of the communication, Medspa S.r.l. will communicate to the Customer via email (to the address provided at the time of ordering) the instructions for the return.

The goods must be returned intact and complete with all its parts, in the original packaging, kept and possibly used with normal diligence, without any signs of wear or dirt.

The right of withdrawal applies to the product purchased in its entirety: it is not possible to exercise withdrawal only on part of the purchased product.

The purchased item must be returned in its normal state of preservation, as received: therefore, used products that show signs of damage, wear, or dirt, and therefore cannot be considered intact, will not be accepted.

In accordance with the law, the shipping costs related to the return of the goods are borne by the customer. Furthermore, the delivery costs to the Customer and any other additional expenses highlighted at the time of ordering will not be refunded.

The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer.

In case of damage to the goods during transport, Medspa S.r.l. will notify the Customer of the incident, to allow them to promptly file a complaint with the chosen courier and obtain reimbursement for the value of the goods (if insured); in this case, the product will be made available to the Customer at the warehouses of Medspa S.r.l. for its return and, at the same time, the withdrawal request will be canceled.

Upon arrival at the warehouse, the product will be examined to assess any damages or tampering not resulting from transport. If the original packaging and/or packaging are found to be damaged, Medspa S.r.l. will retain a percentage from the due refund, however, not exceeding 20% of the same, as a contribution to the restoration expenses. Except for any restoration costs for damages ascertained to the original packaging, Medspa S.r.l. will refund the cost of the returned goods to the Customer (excluding the transport costs incurred for delivery), as soon as possible and in any case within 30 days from the date of receipt of the goods in its warehouses, through a procedure for reversing the charge on the Credit Card (if this means of payment was initially used) or by Bank Transfer. In the latter case, it will be the Customer's responsibility to promptly provide the bank details for the refund (IBAN).

 

THE RIGHT OF WITHDRAWAL DECAYS TOTALLY DUE TO LACK OF THE ESSENTIAL CONDITIONS OF INTEGRITY OF THE GOODS, IN CASE MEDSPA S.R.L. ASCERTAINS:

› The use of the goods that has compromised its integrity;

› The absence of the external packaging and/or original internal packaging;

› The lack of integral elements of the product;

› Opened sealed/blister packages;

› Damage to the product.

In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Medspa S.r.l., available to the Customer for collection at their own expense.